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Spa Director (Manager)
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Job Info
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Pay range
$105K – $120K
Job type
Full Time
Location
Milton
GA
Job Description
Our Medical Spa is currently seeking a dynamic and results-driven Medical Spa Director to lead the strategic and day-to-day operations of our high-end medical spa. The ideal candidate will have a proven track record of leadership, operational excellence, and team development within a medical aesthetics or wellness setting. This role is responsible for optimizing operational efficiency, increasing profitability, improving patient experience, and driving overall business performance.
Key Responsibilities
- Operational Leadership - Oversee daily operations to ensure an exceptional patient experience, operational efficiency, and adherence to safety and compliance standards. - Develop and execute a strategic growth plan to increase revenue, expand service off
- Business Strategy & Performance - Track key performance indicators (KPIs), financial reports, and patient retention metrics to evaluate spa success. - Set monthly, quarterly, and annual revenue goals; develop strategies to meet or exceed targets. - Ident
- Financial Management - Collaborate with leadership to manage budgets, control costs, and analyze profit margins. - Forecast revenue, set pricing strategies, and ensure appropriate resource allocation. - Ensure billing, collections, and financial reports a
- Team Development & Culture - Lead a high-performing team through recruiting, training, mentoring, and fostering a positive, results-driven culture. - Conduct regular performance reviews and provide coaching to foster professional growth and accountability
- Patient Experience & Care Standards - Ensure the highest standard of patient care and satisfaction across all touchpoints. - Maintain compliance with HIPAA regulations and medical protocols. - Manage and respond to patient concerns or feedback in a timely
- Marketing & Business Development - Support marketing and outreach efforts, including campaigns, events, and promotions. - Collaborate with marketing teams to evaluate ROI on paid ads and patient acquisition efforts. - Represent the brand at industry event
Qualifications
- Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s preferred).
- Minimum of 5 years of experience in medical spa, aesthetics, wellness, or healthcare leadership
- Strong leadership and people management skills with experience managing cross-functional teams.
- Proven ability to analyze data, develop strategies, and execute business plans.
- Exceptional communication, problem-solving, and organizational skills.
- Knowledge of medical aesthetics treatments and compliance requirements. Proficiency in EMR systems, scheduling software, and Microsoft Office Suite.
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