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Spa Director (Manager)
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Pay range
$105K – $120K
Job type
Full Time
Location
Milton
GA
Job Description
Our Medical Spa is currently seeking a dynamic and results-driven Medical Spa Director to lead the strategic and day-to-day operations of our high-end medical spa. The ideal candidate will have a proven track record of leadership, operational excellence, and team development within a medical aesthetics or wellness setting. This role is responsible for optimizing operational efficiency, increasing profitability, improving patient experience, and driving overall business performance.
Key Responsibilities
- Operational Leadership - Oversee daily operations to ensure an exceptional patient experience, operational efficiency, and adherence to safety and compliance standards. - Develop and execute a strategic growth plan to increase revenue, expand service off
- Business Strategy & Performance - Track key performance indicators (KPIs), financial reports, and patient retention metrics to evaluate spa success. - Set monthly, quarterly, and annual revenue goals; develop strategies to meet or exceed targets. - Ident
- Financial Management - Collaborate with leadership to manage budgets, control costs, and analyze profit margins. - Forecast revenue, set pricing strategies, and ensure appropriate resource allocation. - Ensure billing, collections, and financial reports a
- Team Development & Culture - Lead a high-performing team through recruiting, training, mentoring, and fostering a positive, results-driven culture. - Conduct regular performance reviews and provide coaching to foster professional growth and accountability
- Patient Experience & Care Standards - Ensure the highest standard of patient care and satisfaction across all touchpoints. - Maintain compliance with HIPAA regulations and medical protocols. - Manage and respond to patient concerns or feedback in a timely
- Marketing & Business Development - Support marketing and outreach efforts, including campaigns, events, and promotions. - Collaborate with marketing teams to evaluate ROI on paid ads and patient acquisition efforts. - Represent the brand at industry event
Qualifications
- Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s preferred).
- Minimum of 5 years of experience in medical spa, aesthetics, wellness, or healthcare leadership
- Strong leadership and people management skills with experience managing cross-functional teams.
- Proven ability to analyze data, develop strategies, and execute business plans.
- Exceptional communication, problem-solving, and organizational skills.
- Knowledge of medical aesthetics treatments and compliance requirements. Proficiency in EMR systems, scheduling software, and Microsoft Office Suite.
Browse All Applicants
Anitra Matos Rivera
Operations Manager
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Ahmad Scott
Aesthetician
Licensed Master Cosmetologist and Medical Aesthetician with advanced training in chemical peels, microneedling, phlebotomy, body contouring, and trichology. Dedicated to excellence in the health and wellness industry, I am committed to continuous growth and delivering high-quality care to clients. Skilled in leadership, inventory control, marketing, and business strategy, I have taken business and marketing courses in school, including retailing for digital and physical products.
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Tanja Doss
Practice Manager
● Led year-over-year increase in patient visit volumes with no increase in staff. Went from 4,000 visits annually to over, 10,000 visits, ● Reduced call abandonment rate from 14% to 3.96% within 5 months, developed Golden Phone award to recognize highest, weekly staff achievement, ● Increased annual production each year without increasing staff, ● Managed four geographically different locations, ● Assisted with operational transition of three new clinic locations within in year, ● Developed and implemented new service lines in multiple specialties
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Shukura Moss
Practice Manager
I am deeply committed and passionate about the wellness industry, with a strong focus on achieving sales growth in a luxury spa environment. My results-driven approach is centered on developing high-performing professional teams that prioritize service excellence and revenue goals., As an energetic and results-oriented team player, I aim to leverage my strong sales skills to enhance membership sales and conversion rates while decreasing attrition. My strategy includes recruiting top talent and fostering a motivating environment that encourages staff to exceed expectations., Additionally, I prioritize customer satisfaction and retention by implementing effective marketing initiatives, establishing partnerships, and organizing events to reach new prospects. By educating and promoting wellness and self-care, I contribute significantly to overall company success and growth in revenue.
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Edward Matthews
Operations Manager
I am an experienced operations leader with nearly 20 years in healthcare and wellness, specializing in practice management, administration, and business development. Throughout my career, I’ve launched new offices and programs, streamlined workflows, and led teams to improve efficiency and growth. I am passionate about problem-solving, leadership, and creating sustainable systems that support both organizational success and an excellent client experience.
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Tiffany Kiner
Practice Manager
Results-driven Studio Director and Licensed Esthetician with over 6 years of experience in medical aesthetics, luxury spa, and retail management. Proven track record of driving business growth—boosting sales by 150% and improving client retention—through strategic operations, staff development, and client experience initiatives. Skilled in team leadership, patient coordination, and delivering personalized aesthetic services. Experienced in launching new locations, training teams, and creating employee recognition programs to enhance performance and workplace culture. Strong background in both clinical aesthetics and business operations, with a passion for client care and team success.
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