Skin Health Consultant (SHC)

As a ZO® Skin Health Consultant, your duties include providing excellent customer service, meeting and exceeding selling goals, educating clients on the benefits of following the ZO® Skin Health protocols, recommending products and services best suited

to each client, developing a loyal clientele, maintaining presentation standards, skincare demonstration and non-selling responsibilities.

KEY RESPONSIBILITIES:

• Greet and engage each client enthusiastically.
• Actively listen to your clients to better understand their specific concerns and create a more personalized shopping experience.
• Maintain customer service and selling as the number 1 priority.
• Demonstrate knowledge of store products and services and use this knowledge to build sales, offering every client related items to drive multiple unit sales pointing out key features and benefits.
• Develop and regularly update clientele and schedule routine follow-ups to ensure satisfaction of the program.
• Achieve sales goals while displaying prompt, courteous, knowledgeable and professional behavior.
• Attend periodic training seminars to enhance product knowledge.
• Adhere to shortage control and compliance procedures.
• Promote teamwork.
• Understand and properly execute all systems and procedures to ensure a quick and efficient transaction.
• Handle returns graciously, always saying yes and involving a manager when judgments need to be made.
• Comprehend and maintain department standards and procedures.
• Share equally in the operational responsibilities of the Centre as client traffic allows.
• Adhere to weekly work schedules and be flexible to the needs of business.
• Maintain merchandise presentation standards of Centre and ensure merchandise is replenished on the selling floor following all visual and housekeeping procedures.
• Take initiative to present and sell merchandise in a professional and proficient manner through product demonstrations
• Proactively seek opportunities to recommend creative strategies and participate in special events which will impact the Centre’s overall business performance.

SKILL SUMMARY:

A successful SHC is one that has strong client service and communication skills, enthusiasm for success, self-motivation, the ability to work with the needs of client flow and the creativity to constantly drive the business.

• Previous selling experience and knowledge of the cosmetic industry a plus.
• Ability to build relationships, solve problems, and influence others.
• Possesses drive and is goal-oriented.
• Demonstrates an energetic, enthusiastic, friendly, and positive attitude.
• Ability to work in a fast-paced environment, handle multiple priorities, and learn new procedures.
• Proficient in register transactions and is adaptable to new technology.
• Ability to communicate effectively with clients, peers, and management.
• A team player who possesses the ability to work in a learning environment.
• Exceptional customer service skills
• .Strong interpersonal, organizational, and communication skills.
• Flexible with scheduling and available to work retail hours.
• Ability to multi-task.