Practice Manager

We are looking for a Practice Manager for our West Village location that embodies our company values and exudes our brand mission – empower all people to look and feel their best. The Practice Manager will be responsible motivating and managing our in-store team and ensuring each client has an impeccable experience. We are looking for a thought leader that thinks strategically while ensuring we are executing at the tactical level for operational efficiency and sales optimization. We are looking for a goal-oriented, hardworking, dedicated, motivated individual who thrives in a fast-paced environment and can multi-task and prioritize.

Key Responsibilities

Team Management

▪      Communicate information as the liaison between in-store operations and management to ensure information flows between company and stores

▪      Manage and develop your team through daily check-ins, set processes, ongoing performance documentation, establishing expectations and holding people accountable to goals.

▪      Develop short + long term goals for your store to include monthly goals and track and manage against them

▪      Identify, recruit, hire, train, and inspire members on your team to grow and develop a career path

▪      Train and manage in-store personnel on their role and expectations

▪      Cultivate a high morale, high achieving store culture with your team

▪      Radiate clinic's mission and team goals

Store Operations

▪      Oversee all day-to-day operations, client experience, team management, and performance of your in-store employees

▪      Oversee the daily flow and efficiency of the store to maximize the client experience for each client

▪      Oversee completion, distribution, and adoption of standard operating procedures to include managing all systems are maintained and accurate for your store

▪      Develop and follow process driven systems to run efficiently

▪      Oversee the inventory accuracy and proper inventory needs to include managing all inventory levels for consumables, JECT products, merchandise, marketing materials, and store supplies

▪      Oversee the store’s schedule and ensure we are properly staffed to run efficiently at full capacity

▪      Drive standards + consistency among all stores through establishing SOPs and processes that the team is trained on and adopts

▪      Scheduling within 100%, operational efficiencies

Sales Performance

▪      Responsible for the store’s performance and operational success

▪      Responsible for hitting sales goals and KPIs

▪      Ensure the store is maximizing its efforts hitting targets and goals on a daily, monthly, and annual basis

▪      Analyze monthly sales reports and bring ideas of how to improve business, sales, efficiency, and client experience for each store

▪      Identify opportunities to reduce costs and generating revenue 

Customer Experience

▪      Facilitate the best experience for each client and bring ideas to the management team on how to always improve

▪      Responsible for handling in store client feedback/issues in a professional, appropriate manner

▪      Ensure confidentiality of sensitive information