Practice Manager

About Our Medspa

We began as a physician-founded digital authority in aesthetics—publishing clinically verified content and inventing a patented facial-morphing app. Our next chapter is Cosmetic Wellness: a physician-led, luxury destination where cutting-edge treatments meet holistic wellness.

About the Role

Reports to: Medical Director (board-certified Facial Plastic & Reconstructive surgeon)

Role Type: Full-Time

We need an operations lead who can turn a brand-new flagship medspa into the gold standard for care. Reporting to our board-certified Medical Director and partnering with our corporation, you’ll build the team, design the playbook, and keep every touchpoint (clinical and front-of-house) running flawlessly.

What will you do? 

Operations & Patient Experience

• Oversee daily operations to ensure a seamless, elevated patient experience
• Build SOPs, compliance, sanitation, and scheduling accuracy (Boulevard)
• Support treatment bundling, pricing, and process improvement with leadership

Team Leadership

• Hire, train, and lead a high-performing clinical and front desk team
• Oversee performance reviews, scheduling, and ongoing training
• Enforce company policies and ensure alignment with our mission and brand standards

Finance, Retail & Sales

• Contribute to sales strategy, budgeting, and revenue growth goals
• Manage retail operations including inventory, merchandising, and vendors
• Track KPIs and train staff on product knowledge and patient conversion

Facility & Inventory

• Maintain a pristine and compliant environment across treatment rooms and common areas
• Oversee equipment care and facility maintenance, coordinating repairs as needed
• Track product inventory, place supply orders, and conduct regular audits

Marketing & Brand Growth

• Align with our corporate on brand campaigns and promotions
• Lead in-practice execution of content, events, and social initiatives
• Support community partnerships, referral programs, and patient engagement

Skills & Experience 

• 4+ years of experience managing a medspa, medical practice, plastic surgery, dermatology, or health/wellness space - launch experience a plus
• Proven track record in sales management and revenue growth
• Experience with patient scheduling systems, Boulevard a plus
• Strong leadership and team development skills
• Excellent organizational and problem-solving abilities
• Ability to rally and inspire staff while maintaining high operational standards
• Must have the ability to lift up to 15 pounds

Why Work for Us?

• Base Salary: $75,000/year
• Total Potential Compensation with Performance-Based Bonuses: $140,000+/year
• Vacation: 2 weeks annually, increasing to 3 weeks after third year of employment
• Company Holidays: 6 per year
• Medical, Dental, and Optical Insurance
• 401K Plan
• Continued Learning Initiatives