Patient Experience Coordinator

2 YEARS OR MORE OF PLASTIC & AESTHETIC EXPEREINCE REQUIRED.

Knowledge of plastic surgery & aesthetic terminology is a must.  

Full Time -This is a 2 location practice -must be willing to travel to both Winnetka & Gold Coast

NEXTECH SOFTWARE REQUIRED

We are an Elite Plastic Surgery Practice, looking for an Experienced Front Desk/ Patient Experience Coordinator/ who is a skilled outgoing professional with a team player attitude.

Knowledge of Excel & Microsoft office suite preferred.

EMR Knowledge preferred.

CRM Knowledge preferred-we use Podium

Experience with inventory & financial reporting needed.

Responsibilities Include:

• Greeting patients and visitors both in-person and over the telephone, answering inquiries, and optimizing patient satisfaction
• Serving as Patient Liaison
• Scheduling appointments
• Answering multi line phones
• Reviewing daily close
• Balancing & Managing daily close
• Nextech Management: status reporting, analysis and optimization
• Oversight of all data entry accuracy and chart preparations
• Quote preparation
• Inventory counts and resolution
• Processing Online product orders
• Shipping & receiving
• Assistance w Accounts payable
• Podium & AI Experience, online messaging
• Experienced Medical Assistant is preferred