Patient Coordinator Job Description

Are you searching for patient coordinator jobs that offer more than just a front desk role? Our premier aesthetic medical practice in Philadelphia is hiring a full-time Patient Coordinator to manage the front office experience and ensure seamless patient flow from check-in to follow-up.

This is not just a front desk role - it’s a patient experience coordinator position where service, precision, and hospitality intersect. As the first point of contact with your patient coordinator job, you’ll shape the tone of every patient interaction by delivering exceptional service, maintaining seamless communication, and creating a refined, organized front-office environment.

This role as Front Desk Patient Coordinator is ideal for candidates in Philadelphia with experience in plastic surgery clinics, aesthetic medical practices, or high-end healthcare environments who can thrive in a fast-paced, luxury service setting. If you’re passionate about aesthetics and patient engagement, and enjoy balancing front-desk coordination with clinical support, this is your opportunity to make a meaningful impact.

Core Patient Coordinator Responsibilities

In this dynamic role, you'll wear many hats - balancing administrative precision, scheduling efficiency, and high-touch patient care. Whether you're managing front desk operations or supporting the clinical team, your patient coordinator duties will help drive exceptional service at every step.

Patient Care Coordinator Responsibilities

These patient care coordinator duties and responsibilities focus on direct patient engagement, care continuity, and support for clinical operations:

• Greet and register patients with warmth, professionalism, and accuracy - establishing trust from the very first interaction.
• Manage the full patient intake process, including creating and updating patient records in our EMR system with precision and speed.
• Confirm appointments, coordinate pre-visit instructions, and manage post-visit communication to ensure continuity of care.
• Support clinical operations by organizing surgical packets, assisting with documentation, and maintaining accurate patient files.
  
• Act as a liaison between patients and clinical teams, ensuring clear communication and continuity across treatment stages.

Patient Service Coordinator Responsibilities

These patient service coordinator duties highlight your role in front desk operations, customer service, and patient satisfaction:

• Handle incoming calls and voicemails with responsiveness, clarity, and a solutions-first approach.
• Maintain front office and waiting areas, ensuring the environment reflects the aesthetic and cleanliness standards of a premium cosmetic practice.
• Process payments, manage insurance data securely (if applicable), and uphold strict confidentiality per HIPAA compliance standards.
• Monitor inventory, handle deliveries, and maintain efficient office workflows alongside cross-functional staff.

Patient Scheduling Coordinator Responsibilities

Focused on appointment efficiency and clinic flow, these tasks support provider productivity and patient convenience:

• Coordinate scheduling for multiple providers and locations, ensuring appointment flow supports both patient needs and operational efficiency.

Patient Coordinator Qualifications

• High school diploma required; college coursework or healthcare certification are strongly preferred.
• Minimum 1–2 years’ experience as a Patient Coordinator, Patient Services Coordinator, or Patient Intake Coordinator, ideally in an aesthetic or specialty medical setting.
• Strong proficiency in Microsoft Office (Excel, Word) and hands-on experience with EMR or EHR systems.
• Polished communication skills, both verbal and written - able to handle sensitive patient interactions with discretion.
• Professional demeanor and appearance suitable for a high-end clinical environment.
• Demonstrated ability to multitask under pressure while staying detail-oriented and calm.
• Familiarity with patient flow coordination, insurance pre-checks, and new patient onboarding is a plus.

Preferred Attributes

• Highly organized with excellent time management and scheduling coordination skills.
• Dependable, punctual, and able to maintain a graceful, professional presence even during peak clinic hours.
• Passionate about patient satisfaction, medical aesthetics, and contributing to a collaborative team.
• Comfortable with occasional evening or weekend shifts to meet patient demand.
• Eagerness to grow into roles like Senior Patient Coordinator, Patient Success Coordinator, or Treatment Coordinator as the practice scales.

Why Join Our Team?

• Be part of a prestigious, growing medical aesthetics practice known for personalized care and premium outcomes.
• Collaborate with a team of top-tier physicians and aesthetic professionals in a refined, supportive culture.
• Gain hands-on exposure to patient relations coordination, pre- and post-op workflows, and aesthetic treatment planning.
• Build your career path with potential advancement into lead patient coordinator, virtual patient care coordinator, or practice operations roles.
• Enjoy a positive work environment, generous patient coordinator salary, performance incentives, and continuous development in the luxury medical space.

Ready to Elevate the Patient Experience?

If you have patient coordinator skills and thrives on meaningful connection, detail-oriented scheduling, and a commitment to patient excellence - apply now for a Patient Coordinator in Philadelphia. Help us shape a 5-star patient journey from the very first touchpoint.