Position Overview

As the first point of contact for our patients, you will set the tone for an exceptional experience. This role is ideal for someone who thrives in a dynamic, upscale clinical setting, is passionate about aesthetics, and excels in delivering white-glove service. The ideal candidate will be warm, efficient, detail-oriented, and capable of managing multiple responsibilities while maintaining a calm and professional demeanor.

Key Responsibilities

• Greet and check-in patients with professionalism and warmth
• Answer and route incoming calls; respond to voice messages promptly
• Manage scheduling for multiple providers and locations
• Create and update patient charts in our EMR system
• Confirm appointments and coordinate pre- and post-visit communication
• Collect and reconcile payments; ensure secure handling of sensitive information
• Maintain HIPAA compliance and confidentiality at all times
• Assist with filing, patient documentation, and preparing surgical packets
• Keep the front desk, waiting area, and common spaces clean, organized, and aesthetically aligned with the practice’s standards
• Monitor inventory and support basic office organization, including receiving packages and sorting mail
• Be a collaborative team member willing to assist other staff and departments as needed

Qualifications

• High school diploma or equivalent (college coursework or degree preferred)
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel); EMR experience preferred
• Professional appearance and demeanor
• Ability to multitask in a fast-paced environment
• Experience in a medical, aesthetics, or luxury service environment is a plus

Desired Attributes

• Patient and personable
• Highly organized and detail-oriented
• Energetic and dependable
• Comfortable with occasional schedule flexibility
• Committed to excellence and patient satisfaction

Why Join Us

• Be part of an amazing team in a refined and supportive setting
• Learn and grow in the field of medical aesthetics and plastic surgery
• Work alongside highly respected medical professionals
• Enjoy a collaborative, upbeat work environment