We are a premier plastic surgery practice in Chelmsford, Massachusetts is seeking a results-driven Patient Care Coordinator (PCC) with a strong sales background. This is a high-level, sales-centric role within a prestigious, well-established practice known for delivering natural, elite surgical and non-surgical cosmetic outcomes in a warm, family-focused environment.

This role is designed for someone who is passionate about connecting with patients and helping them move forward confidently with life-changing procedures. Success in this role requires a strong sales mindset, excellent communication, follow-through, and a commitment to organization and efficiency.

Key Responsibilities:

Sales:

• Act as the first point of contact for prospective patients and guide them through the consultation and decision-making process.
• Present treatment plans, provide pricing (ranging from hundreds to over $25,000), and confidently ask for the sale.
• Maintain a consistent focus on closing procedures and treatments.
• This is a sales-first position with a service orientation—not a general administrative role.

Marketing & Outreach:

• Participate in and support internal and community-based marketing efforts.
• Help plan and attend promotional events and assist with execution, set-up, and breakdown.
• Support digital outreach such as email marketing and social media coordination.

Organization & Efficiency:

• Maintain accurate records and follow-ups.
• Work closely with the physician, surgical team, and front/back office staff to streamline patient care processes.
• Familiarity with PatientNOW or NexTech is preferred but not required.

Who We’re Looking For:

• Bachelor’s degree required
• 2+ years of experience in sales, preferably in aesthetics, medical device/pharma, direct sales, or med spa environments
• Demonstrated ability to sell luxury services and guide high-value transactions confidently and ethically
• Excellent written and verbal communication skills
• Strong typing and computer skills (55+ WPM preferred)
• Exceptionally organized, reliable, and task-oriented
• Professional in presentation, energetic in demeanor, and focused on follow-through
• Positive attitude, sense of humor, and ability to contribute to a drama-free workplace
• Able to work both independently and as part of a highly skilled team
• Willingness to learn and grow within a proven system

Compensation & Perks:

• Base salary: depending on experience
• Performance bonuses: per year, based on results (no cap)
• Paid vacation
• Positive, collaborative work environment
• Direct mentorship and support from the physician-owner and management
• Reasonable and consistent working hours (approximately 8am–5pm, Monday–Friday)

If you’re a high-performing, relationship-oriented sales professional with a passion for aesthetics, this is a rare opportunity to grow with one of the region’s top practices.