Patient Care Coordinator

Patient Care Coordinator – Oculofacial Plastic Surgery Practice

We are a unique and growing premier Oculofacial Plastic Surgery practice in Beverly Hills seeking a Patient Care Coordinator to oversee the daily operations of our boutique office and help deliver an exceptional patient experience.

This hybrid role blends day-to-day operations, surgical scheduling, and patient-facing responsibilities. The ideal candidate is organized, proactive, and personable - someone who takes ownership, communicates clearly, and thrives in a fast-paced yet detail-oriented environment.

You’ll serve as the central hub of our practice, coordinating surgical cases, managing the schedule, leading staff, and ensuring every patient interaction reflects the warmth and excellence our brand is known for.

Responsibilities

• Manage daily office operations and support clinical workflow
• Serve as the main point of contact for patient communication
• Schedule consultations, in-office procedures, and surgeries
• Coordinate with surgery centers, manage consents, and obtain prior authorizations
• Oversee surgical calendar, pre-op/post-op logistics, and patient readiness
• Support and supervise staff, training, and performance
• Monitor patient conversions and maintain active follow-up systems
• Assist with inventory, vendor relations, and practice upkeep
• Handle patient billing questions and liaise with the billing team
• Maintain strict compliance with HIPAA and confidentiality protocols
• Assist with pre- and post-operative care (including photography and patient education)
• Support marketing and content creation (photography, videography, Instagram/TikTok posts, and email campaigns)
• Contribute to a clean, positive, and collaborative team environment
  

Qualifications

• 1–2 years of experience in a plastic surgery, dermatology, or aesthetic practice
• Exceptional organizational and multitasking skills
• Excellent written and verbal communication skills
• Strong attention to detail with a proactive, solution-oriented mindset
• Tech-savvy; proficient in Google Workspace and Microsoft Office
• Professional appearance and ability to stay composed under pressure
• Bachelor’s degree preferred
• Based in the Los Angeles area or within reasonable commuting distance‍

Why Join Us

This is a rare opportunity to be part of a high-end, physician-owned boutique surgical practice in the heart of Beverly Hills. You’ll work directly alongside an internationally recognized Oculofacial Plastic Surgeon, help shape patient experience standards, and grow with a practice that values integrity, excellence, and team collaboration.

Title, responsibilities, and compensation will be tailored to experience.