Patient Care Coordinator

The Role

A concierge cosmetic dermatology practice is hiring a Surgical Patient Care Coordinator. This is a sales-driven role for a consultative closer who builds trust quickly, presents investment with confidence, and guides patients to yes without pressure.

The coordinator owns the patient journey from first inquiry through post-op care for our fat transfer and hair transplant programs. The role reports to the Practice Manager and is full-time and on-site.

Key Responsibilities

Lead conversion and sales

• Respond to every new lead within 5 minutes during business hours and run discovery calls that book deposited consultations.
• Follow up unbooked leads through the CRM call, text, and email cadence until they convert.
• Present treatment plans and investment, handle objections, and close fat transfer and hair transplant procedures.
• Re-engage past consultations and patients who did not book.
• Credential each physician on training, specialty, and results, and match patients to the right doctor for their concern.

New patient follow-up and continuity of care

• Follow up with every new patient within 48 hours of their initial visit and book their next recommended procedure.
• Introduce each new patient to our Patient Care Coordinator for ongoing continuity of care, with a complete handoff.

Surgical coordination

• Schedule procedures and manage pre-op consents, clearance, payment, and care instructions.
• Coordinate day-of logistics and own post-op follow-up, including before-and-after photos.

Ideal Candidate

• 2+ years in aesthetic patient coordination, surgical coordination, or luxury sales, with a measurable sales record.
• Comfortable discussing $25,000+ investments with high-net-worth and high-profile patients.
• Polished, warm, and discreet communicator; highly organized and fast.
• CRM and EMR experience (ModMed a plus); knowledge of fat transfer, hair restoration, or injectables strongly preferred.