Patient Care Coordinator

About the Opportunity

We are seeking a polished, highly organized Patient Care Coordinator to join a growing specialty plastic surgery practice. This is a high-touch, concierge-level role for someone who genuinely enjoys working with patients, building relationships, and taking ownership of the patient experience from the initial inquiry through treatment and follow-up.

The ideal candidate is equally comfortable with patient communication, sales, scheduling, and administrative coordination and thrives in an environment where attention to detail, professionalism, and follow-through are essential.

The Role

The Patient Care Coordinator will serve as a primary point of contact for patients throughout their journey. This position combines patient advocacy, sales, scheduling, relationship management, and practice operations.

You will play an important role in converting inquiries into consultations, consultations into scheduled procedures, and ensuring each patient feels informed, confident, and well cared for throughout the process.

Core Responsibilities

Patient Journey & Scheduling

• Serve as a dedicated point of contact from initial inquiry through treatment and follow-up.
• Handle inbound calls, emails, and messages while providing knowledgeable, professional responses to patient questions.
• Schedule and manage consultation and procedure calendars.
• Coordinate with providers, clinical staff, and outside facilities to ensure appointments and procedures are properly prepared.
• Maintain accurate, organized patient notes and follow-up activity within the EMR/CRM.

Sales & Patient Communication

• Manage the patient sales process from inquiry through scheduling.
• Prepare and present pricing information and assist with payments and scheduling decisions.
• Maintain consistent follow-up with new inquiries, unbooked leads, and previous consultations.
• Identify patient questions or concerns and provide thoughtful, personalized communication to help patients make informed decisions.
• Educate patients on available financing options.
• Build strong relationships while maintaining a warm, polished, and professional communication style.
• Coordinate with insurance resources when appropriate.

Practice Operations

• Track and review patient and practice metrics, including consultation bookings and conversion activity.
• Use reporting and follow-up data to identify opportunities for improvement.
• Support practice marketing and social media efforts as needed.
• Assist with general administrative and clerical responsibilities to keep the practice running efficiently.

What We're Looking For

• Proven sales experience with a track record of building strong client or patient relationships.
• Excellent verbal and written communication skills.
• Highly organized with exceptional attention to detail and follow-through.
• Polished, professional, and comfortable working with a discerning patient population.
• Strong initiative and the ability to work independently without constant direction.
• Genuine interest in patient care and customer service.
• Comfortable learning and working within EMR/CRM systems.
• Strong judgment, discretion, and respect for patient privacy.
• Reliable, punctual, and accountable.
• Experience in plastic surgery, aesthetics, cosmetic healthcare, or another high-touch healthcare environment is a plus.
• Practice marketing or social media experience is a plus.

Why Join?

This is an opportunity to take meaningful ownership of the patient experience while working closely with an experienced clinical team in a specialized healthcare environment.

The right person will have the opportunity to make a direct impact on patient satisfaction, scheduling, lead conversion, and overall practice growth. This is a great fit for someone who enjoys a fast-paced, relationship-driven environment and wants to grow with a team that values exceptional patient care and professionalism.