Practice Manager

Practice Manager – Luxury Medspa & Wellness Concept (Founding Growth Role)

Location: Philadelphia, PA

Job Type: Full-Time

Compensation: Starting ~$90K base + performance bonus + long-term equity opportunity

About the Practice

We are a fast-growing, luxury medical aesthetics and wellness concept that uniquely combines a high-end medspa with an in-house café and juice bar—creating a community-driven, elevated client experience under one roof.

Launched within the past year, the practice has already seen significant traction and patient demand, driven by a strong brand vision, curated events, and a highly engaged local community. This is a true startup environment where team members are hands-on, collaborative, and deeply invested in the client experience and overall growth of the business.

About the Role

We are seeking an experienced Practice Manager to oversee the day-to-day operations of the medspa while supporting continued growth and maintaining an exceptional, luxury-level client experience.

This role is both operational and people-focused, responsible for managing workflow, supporting staff performance, and ensuring every detail of the client journey reflects the elevated standards of the brand.

Key Responsibilities

Operations & Client Experience

• Oversee daily operations of the medspa and ensure smooth patient flow
• Maintain a high-touch, luxury experience from check-in to checkout
• Ensure treatment rooms and shared spaces are organized, stocked, and presentation-ready
• Troubleshoot issues in real time and proactively anticipate practice needs

Team Leadership & Culture

• Manage and support a team of ~15 staff (front desk, providers, café team)
• Oversee scheduling, onboarding, and ongoing training
• Foster a positive, high-performing, and accountable team environment
• Ensure staff deliver exceptional service aligned with brand standards

Operational & Administrative Support

• Manage inventory, supply ordering, and vendor coordination
• Review invoices and ensure operational accuracy
• Support scheduling optimization and overall workflow efficiency
• Partner with ownership on improving systems, processes, and performance

Community & Brand Engagement

• Support and attend events (wellness activations, community gatherings, etc.)
• Act as a visible, engaged leader within the space and local community
• Help execute the brand vision and maintain a strong in-person presence
  

What We’re Looking For

• Prior experience in medical aesthetics, medspa, or luxury wellness environment REQUIRED
• Strong operational and team management experience
• Highly organized, detail-oriented, and solutions-driven
• Tech-savvy and comfortable with EMRs, scheduling systems, and invoicing
• Strong leadership presence with the ability to manage multiple personalities
• Energetic, proactive, and thrives in a fast-paced, startup environment
• Passionate about aesthetics, wellness, and delivering exceptional client experiences
• Comfortable being hands-on and stepping in wherever needed
  

Compensation & Growth

• Competitive base salary ~$90K starting (depending on experience)
• Performance-based bonus structure (profit-based incentive)
• Long-term phantom equity opportunity (aligned with tenure and growth)
• Opportunity to grow into a key leadership role within a rapidly scaling business
  

Why This Role Stands Out

• Unique concept blending medical aesthetics + hospitality + community
• High-growth startup with strong early traction
• Direct partnership with an engaged, visionary founder
• Opportunity to truly own operations and grow with the business long-term