JB Practice Director/Director of Operations

 We are a rapidly growing plastic surgery practice and accredited ambulatory surgery center (ASC) seeking a Practice Director/Director of Operations to lead and optimize all clinical and non-clinical operations. This role is responsible for implementing systems, driving efficiency, managing staff, ensuring regulatory compliance, and improving both the patient experience and business performance.

The ideal candidate is a strategic operator with proven experience in surgical healthcare settings who thrives in fast-paced, high-growth environments.

Key Responsibilities

Operational Leadership

• Oversee all daily operations of the plastic surgery clinic and ASC, ensuring alignment with strategic goals.
• Build, implement, and optimize Standard Operating Procedures (SOPs) across departments.
• Drive efficiency in scheduling, patient flow, inventory management, billing, and vendor coordination.
• Lead operational readiness for expansion, renovations, or new service lines.

Team Management

• Recruit, train, manage, and develop staff across front office, clinical support, surgical, and administrative roles.
• Establish clear roles, responsibilities, and accountability structures.
• Build a high-performance culture rooted in operational excellence and customer care.
• Work closely with the HR department to ensure compliance.

Financial Performance and KPIs

• Monitor key operational and financial metrics including throughput, utilization, margins, and productivity.
• Collaborate with the finance team to manage budgets, reduce overhead, and maximize profitability.
• Analyze trends and performance reports to make data-driven decisions.
• Order supplies and disposables at the lowest price possible.
• Evaluate vendor contracts quarterly.

Compliance and Risk Management

• Ensure ongoing compliance with AAAHC accreditation, HIPAA, OSHA, and other regulatory requirements.
• Maintain high standards of patient safety and quality assurance.

Strategic Execution

• Work closely with the CEO and leadership team to translate company vision into actionable operational plans.
• Identify and resolve operational bottlenecks; continuously improve processes to support scalable growth.

Scalability

• Prepare the business to grow through increased case volume, staffing, and service lines.
• Reduce time between consult and surgery.
• Improve OR turnover time and reduce cancellations.
• Increase ASC utilization through block time strategy and capacity forecasting.
• Optimize staffing ratios without overburdening the team.
• Prepare for expansion into new locations, onboarding of additional surgeons, or new service offerings.

Process Optimization

• Streamline patient flow, reduce idle time, and optimize the supply chain and vendor relationships.

Qualifications

• Bachelor’s degree required. Master’s in Healthcare Administration (MHA), Business Administration (MBA), or a related field preferred.
• Minimum 5–7 years of experience in healthcare operations management; experience in plastic surgery, dermatology, or ASC settings strongly preferred.
• Strong understanding of clinical workflows, EMR systems, surgical scheduling, and healthcare compliance.
• Proven leadership and team development experience.
• Highly organized, metrics-driven, and action-oriented.
• Exceptional interpersonal, communication, and decision-making skills.

Compensation and Benefits

• Competitive salary with performance-based bonuses
• Health insurance
• Paid time off and holidays

About Us

We are a premium facial plastic surgery practice and fully accredited ambulatory surgery center known for excellence in patient care, innovation, and aesthetic results. With a high-performing team and ambitious growth plans, we are building a best-in-class medical organization and seeking a Practice Director/Director of Operations to help lead the charge.