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Guest Services Specialist - MedSpa
Job Info
Job Description
Are you passionate about delivering exceptional customer experiences? Do you thrive in a high-end, fast-paced environment where kindness, professionalism, and teamwork are core values? Our award-winning luxury med spa in Virginia Beach is seeking a Guest Services Specialist to be the welcoming face of our brand and a vital part of our client journey.
About Us:
We are a premier med spa known for personalized transformations, unmatched quality, and a luxurious, results-driven experience. Our team is committed to helping every client feel confident, cared for, and valued. We're growing and looking for someone who shares our passion for excellence, kindness, and service.
Position Overview:
As a Guest Services Specialist, you will be the first and last impression for every guest. You'll play a critical role in creating a five-star experience, from warmly greeting clients and managing appointments to recommending services and supporting our sales goals. This is a full-time position requiring consistent availability during business hours, typically Monday-Thursday from 8:30AM-4:30PM or 10:00AM-6:00PM. This role may not be suitable for candidates planning to pursue school or outside programs that limit availability during business hours.
Why Join Us?
- Be part of a supportive, uplifting team that values kindness, gratitude, and excellence
- Work in a stunning, high-end environment focused on wellness and transformation
- Ongoing training and performance-based incentives
- Exclusive staff discounts and access to cutting-edge aesthetic treatments
- Opportunity for bonus on product sales
- PTO
If you're ready to be part of something truly special and help others, feel their absolute best every day, we'd love to hear from you!
To Apply:
Please submit your resume and a brief note about why you're a great fit for our team.
Key Responsibilities
- Greet clients with warmth and professionalism, creating a welcoming environment from the moment they walk in
- Manage check-in and check-out processes with efficiency and attention to detail
- Educate clients on our services, skincare products, and promotions to support sales goals
- Answer phone calls and respond to inquiries with clarity, compassion, and enthusiasm
- Coordinate appointments and maintain accurate scheduling in our booking system
- Collaborate with the team to ensure a seamless and elevated client experience
Qualifications
- Previous experience in a customer-facing or sales role (med spa, spa, or hospitality experience is a plus)
- A passion for luxury customer service and a natural ability to connect with people
- A team player with a positive attitude who leads with kindness and integrity
- Professional appearance and strong communication skills
- Ability to multitask in a fast-paced environment while staying calm and focused
- We are seeking candidates committed to building a lasting career, rather than a short-term opportunity
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