Front office Coordinator- Plastic Surgery

Front Office Coordinator | Boutique Plastic Surgery Practice

Location: West Hollywood, CA
Job Type: Full-Time
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Strong compensation base + monthly bonus opportunity

About the Opportunity

We are seeking a warm, energetic, and highly personable Front Office Coordinator to join our established boutique plastic surgery practice in West Hollywood, specializing in breast and body contouring procedures.

Our practice prides itself on delivering an exceptional, personalized patient experience in a welcoming, calm, and professional environment. We take a thoughtful, relationship-driven approach to patient care, with each new patient receiving approximately an hour of dedicated consultation time with our surgeon.

With a close-knit team and an excellent history of employee retention, we offer a supportive environment where team members are valued and long-term relationships are encouraged.

The ideal candidate is naturally outgoing, highly organized, and passionate about creating an outstanding first impression. This position is especially well-suited for someone who thrives in a patient-facing role and excels in customer service, relationship building, sales, and follow-through.

A key focus of this role is connecting with prospective patients, building trust, and converting incoming inquiries into scheduled consultations through attentive communication and consistent follow-up.

While previous experience in plastic surgery or medical aesthetics is preferred, we also welcome candidates from luxury hospitality, concierge services, or other high-touch customer service environments.

Key Responsibilities

• Serve as the first point of contact for patients, creating a warm, welcoming, and professional experience in person, over the phone, and via email.
• Manage incoming calls, emails, and patient inquiries with confidence, professionalism, and excellent communication skills.
• Engage with prospective patients, answer general questions about the practice, and guide them through the consultation scheduling process.
• Proactively follow up with incoming leads and patient inquiries to convert interest into scheduled consultations.
• Schedule and coordinate new patient consultations and appointments, ensuring a seamless patient experience.
• Build meaningful relationships with prospective and existing patients, ensuring they feel informed, comfortable, and supported.
• Maintain organized patient communications, scheduling, and administrative workflows.
• Demonstrate exceptional attention to detail, responsiveness, and follow-through.
• Collaborate with the practice team to ensure a consistently elevated patient experience.

Qualifications

• Naturally outgoing, personable, and comfortable engaging with people from all backgrounds.
• Excellent verbal and written communication skills, including professional phone and email etiquette.
• Strong organizational skills with exceptional attention to detail and follow-through.
• A customer-focused mindset with the ability to build rapport, establish trust, and create meaningful connections.
• Comfortable speaking with prospective patients, following up on inquiries, and encouraging consultation scheduling.
• Strong interpersonal and relationship-building skills with a natural ability to make others feel welcome.
• Basic computer proficiency and the ability to learn practice management software.
• Previous experience in plastic surgery, medical aesthetics, luxury hospitality, concierge services, or a similar customer-facing environment is preferred.
• A positive, dependable, team-oriented attitude and a genuine passion for helping others.

Why Join Our Team?

• Established boutique practice: Join a plastic surgery practice specializing in breast and body contouring procedures.
• Supportive team environment: Work alongside a close-knit team with an excellent history of employee retention.
• Patient-first philosophy: Be part of a practice that prioritizes personalized attention, meaningful relationships, and exceptional service.
• Calm, professional atmosphere: Enjoy a welcoming workplace that values quality interactions over a high-pressure environment.
• Monthly bonus opportunity: Eligible for a monthly bonus based on overall practice revenue.
• Consistent weekday schedule: Monday through Friday, 8:30 AM–5:00 PM.

If you are a personable, motivated professional who takes pride in creating memorable patient experiences, building lasting relationships, and helping prospective patients take the next step in their aesthetic journey, we would love to hear from you!