Front Desk / Patient Coordinator

About Us

We are a boutique plastic surgery practice in the heart of Nashville, home to two plastic surgeons, an on-site surgical suite with a second suite under construction, and an Aesthetic Center. Our philosophy is simple: natural-looking results that never look overdone, delivered with the kind of personal attention our patients remember.

We are looking for a high-energy, dependable Front Desk Patient Coordinator to be the first face and first voice our patients experience. If you are warm, calm under pressure, and take real pride in a practice that runs beautifully, we would love to meet you.

The Role

We have one opening, which will be filled as either a Front Desk Coordinator or a Patient Care Coordinator depending on the candidate's experience. You will greet and check in patients, keep the phones and schedule running smoothly, and guide patients from their first call through consultation, surgery, and recovery.

One of our surgeons sees both cosmetic and insurance patients, so this role also handles insurance verification, copays, patient balances, and prior authorizations with hospitals and our billing partner. No two days look the same, and the right person will enjoy that.

What You Will Do

Patient experience

• Create a warm first impression for every patient, in person and by phone, and serve as their trusted guide from first inquiry through recovery
• Become fluent in our procedures and treatments to confidently guide patients through the consultation process
• Run hyperbaric oxygen chamber sessions and keep the reception area polished to our standard
  

Scheduling and surgical coordination

• Manage schedules for both surgeons, from consultations and pre-ops to surgery dates with our suite and partner hospitals
• Own pre-visit and pre-surgery communication: confirmations, intake forms, pre-op instructions, before-and-after photos, and surgery-day preparation
• Respond promptly to new patient inquiries and keep every chart complete and accurate in Nextech
  

Insurance and payments

• Verify insurance and coordinate prior authorizations and predeterminations with hospitals and our billing partner
• Collect consultation fees, copays, deposits, and patient balances, including third-party financing
• Reconcile daily payments and prepare deposits
  

Office operations

• Open and close the office and manage mail, faxes, deliveries, and practice trackers
• Uphold HIPAA standards and support the team wherever needed
  

What We Are Looking For

We are looking for two different types of applicants: polished front desk professionals or experienced patient or surgical coordinators.

Required

• High school diploma
• At least 1 year in a patient-facing role at a medical, dental, dermatology, med spa, or aesthetic practice
• Excellent verbal and written communication skills
• Confidence and accuracy handling payments and end-of-day reconciliation
• Proficient typing and working knowledge of Microsoft Office and email
• Solid work history, reliable attendance, and a professional, polished presence
  

A big plus

• Insurance verification, prior authorization, or predetermination experience
• Plastic surgery, surgical scheduling, or patient care coordinator experience
• Nextech or another EMR system
• Knowledge of medical billing and coding
• Bachelor's degree
  

Who Thrives Here

The people who do best in this seat bring real energy to the front of the practice and a personality patients warm up to right away. They can juggle a ringing phone, a patient at the desk, and an insurance question at once without getting overwhelmed. They are dependable, take ownership of the details, and genuinely enjoy being part of a close-knit team.

Schedule, Pay and Benefits

• Hours: 36–40 hours per week; Monday–Thursday 8:00 AM–4:30 PM, Friday 8:00 AM–12:00 PM
• Pay: Competitive, based on experience
• 17 days of PTO per year (prorated by hire date)
• Paid holidays
• 401(k) plan
• Employee discounts on cosmetic treatments, services, and skincare
• Ongoing training and development
  

How to Apply

Send your resume along with a few sentences telling us whether your background leans more toward the front desk, patient coordination, or both, and why this seat is the right fit for you.