Center Manager- Aesthetic & Wellness Practice

About the Opportunity

We are seeking an experienced, results-driven Center Manager to oversee the day-to-day operations of a medical practice. This individual will play a key role in managing staff, improving operational efficiency, enhancing the patient experience, and driving business growth.

The ideal candidate is a strong leader with excellent organizational and communication skills, a background in medical office management, and the ability to develop effective processes that support both clinical operations and business objectives.

Key Responsibilities

Practice Operations & Administration

• Oversee daily practice operations to ensure efficient workflows, consistent procedures, and a high standard of service.
• Develop, implement, and improve administrative systems, policies, and procedures.
• Monitor operational performance, identify opportunities for improvement, and implement solutions to increase efficiency and reduce costs.
• Maintain accurate reporting, documentation, and administrative processes.
• Oversee inventory and product management to support daily operations and business needs.

Team Leadership & Development

• Manage, train, coach, and evaluate clinical and administrative staff.
• Support recruitment, onboarding, and ongoing employee development.
• Establish performance expectations and provide guidance to help team members meet operational and business goals.
• Foster a collaborative, accountable, and patient-focused team environment.
• Develop and implement staff training initiatives to strengthen customer service and overall performance.

Business Development & Revenue Growth

• Establish revenue goals and develop strategies to achieve business objectives.
• Monitor performance metrics, identify growth opportunities, and implement action plans to improve results.
• Identify opportunities to expand services, improve retention, and strengthen the overall patient experience.
• Build relationships with local businesses and community partners to support business development.
• Collaborate with leadership to evaluate new initiatives, improve service offerings, and support long-term growth.

Patient Experience & Relationship Management

• Maintain strong relationships with patients, employees, and leadership.
• Address patient concerns and operational challenges promptly and professionally.
• Implement customer service standards that promote a positive, consistent patient experience.
• Encourage feedback from patients and staff to identify opportunities for improvement.
• Ensure clear communication across the team to maintain continuity of operations.

Compliance & Quality Assurance

• Ensure compliance with applicable federal, state, and local regulations, including HIPAA and relevant OSHA and DEA requirements.
• Support medical record management, workplace safety, and quality assurance initiatives.
• Maintain and update operational policies, procedures, and documentation as needed.
• Identify operational inconsistencies and communicate recommendations to leadership.

Qualifications & Skills

• Experience managing operations within a medical practice, healthcare office, or similar environment.
• Demonstrated leadership experience, including staff supervision, coaching, and performance management.
• Strong organizational, administrative, and problem-solving skills.
• Experience with revenue goals, performance metrics, reporting, and business development.
• Knowledge of inventory management and operational cost control.
• Excellent communication, interpersonal, and customer service skills.
• Ability to develop and implement policies, procedures, and process improvements.
• Familiarity with healthcare compliance requirements, including HIPAA.
• Strong initiative, sound judgment, and the ability to manage competing priorities.
• A proactive, solutions-oriented approach to leadership and practice growth.