POSITION SUMMARY

We are looking for a client-facing sales and marketing professional with a proven track record of success. The ideal candidate will bring confidence, and a proactive yet tactful personality, credibility, and high integrity coupled with an excellent work ethic. They will excel in building relationships and creating lifetime partnerships with patients and thrive in a high-energy environment. Team members work in a proactive environment with self-accountability.

The Assistant Patient Coordinator is responsible for providing all services that we offer, while ensuring a positive patient experience. The ideal candidate will bring excellent customer service skills, credibility, and high integrity and the ability to create lasting relationships with patients built on trust. A love of all things aesthetics with an interest in creating a highly customizable aesthetic care plan for their patients to help them look, feel and be their best!

*Candidate MUST be a licensed esthetician with management experience to be considered for this position!

The Assistant Patient Coordinator is responsible for:

• Educating patients and potential patients on our services, and laying out a treatment plan with them that is highly customized to assist them in looking, feeling and being their best
• Selling the value of our services to our patients when they visit our clinic during their consultations and treatments
• Following up with previous patients to continue to cultivate a relationship with them and renew their interest in a potential partnership
• Creating partnerships in the community and cultivating lasting relationships with patients
• Supporting and participating in outbound marketing activities with a goal of developing synergistic partnerships with local complementary businesses
• Partner of the Patient Coordinator in managing and overseeing daily clinic operations ranging from; accounting, scheduling, sales, marketing, client retention, inventory management and check in/out of patients on our software/platform
• Responsible for creating a strong culture within their clinic and capable of motivating others for optimal performance
• Greeting patients in a friendly manner as they enter the clinic, answering incoming calls, patient scheduling and pre and post visit communication
• Processing through patient charts to ensure they have a highly developed treatment plan, adjusting when necessary, and ensuring payments have been made for services
• Evaluating guests’ suitability for laser, aesthetic and other non-surgical cosmetic services
• Follow proper protocols for lasers and aesthetic devices. Maintain consistent adherence to established patient care standards, act as a liaison to the medical director.
• Perform Services that include: IPL/Photofacials, Fractional Laser Treatments, DiamondGlow Facials, Laser Hair Removal, EMSCULPT NEO + CoolSculpting Treatments, Venus Legacy and PICO Genesis Tattoo Removal.
• Knowledgeable in treatment protocols and all services offered plus retail product lines (SkinCeuticals, SkinMedica, Obagi, NeoCutis)
• Other duties as assigned

Compensation and Comprehensive Benefits:

• Competitive compensation and bonus opportunities
• Medical, dental, and vision benefits

Paid time off:

• 10 paid vacation days your 1st year
• 4 PTO days a year
• 6 paid company holidays – Christmas, New Years Day, Labor Day, Memorial Day, Thanksgiving, and July 4th

Additional benefits:

• Employees can receive free services
• Additional discounted cosmetic services for employee and family
• Cosmetic product discounts
• 401K
• Company-paid training
• Strong company culture

QUALIFICATIONS

• A licensed esthetician with management experience
• 3+ years of sales experience (some business to consumer-preferred)
• Experienced in building relationships with patients that have a lasting value
• Proven track record of exceeding annual revenue and profit targets by building relationships
• Extensive and successful commitment to exceeding customer expectations
• Exceptional interpersonal and communication skills
• Must be a self-starter and highly motivated
• Preferred but not limited to the following industry experience: Esthetic, Cosmetic, Health & Wellness, Weight Loss, Hair Restoration, Plastic Surgery, Med Spa, Lasik, PR and marketing, Fitness or related industries