Senior Practice Manager

The Role

We are looking for a Sr. Practice Manager who embodies our values and brings our brand mission to life. You'll lead the team at one of our locations, ensuring every client has an exceptional experience and that the business runs with clarity and care.

This role is for a brand-new location — you won't be stepping into an existing operation; you'll be building one. That means hiring and training the team, establishing daily rhythms and client experience standards.

This role balances strategy and execution. You'll set the tone for your team, run a tight operation, and own the performance of your location. The right person is goal-oriented, dedicated, and thrives in a fast-paced environment where prioritization is a daily skill.

Why Join Us?

This is a rare opportunity to put your fingerprint on a location rather than simply maintain one. You'll work closely with ownership and leadership, play a critical role in shaping the future of the business, and grow alongside a practice — and a brand — built to last.

What Success Looks Like

Our top-performing Practice Managers act as balanced operators and culture leaders — driving business results through disciplined execution, team empowerment, and service consistency. The ideal candidate:

• Is strategic yet hands-on — able to think long-term while managing daily details with precision
• Leads by example and takes ownership without needing constant direction
• Builds systems and processes that improve efficiency and consistency
• Holds team members accountable while maintaining a positive, high-performance culture
• Identifies problems and opportunities before they become emergencies
• Drives measurable business growth and performance
• Creates exceptional, brand-aligned experiences for both clients and staff
• Is an empathetic communicator — approachable, respectful, and trusted by both staff and clients
• Brings an entrepreneurial spirit and a genuine sense of ownership over practice success

What You’ll Own

 Team Leadership

• Act as the connective tissue between practice operations and the broader company — ensuring information flows clearly in both directions
• Manage and develop your team through daily check-ins, documented performance conversations, clear expectations, and accountability to shared goals
• Set short- and long-term goals for your team, including monthly targets, and actively track progress against them
• Identify, recruit, hire, train, and inspire team members to build their careers with us
• Cultivate a high-morale, high-performing practice culture where the team is proud to show up
• Mentor emerging leaders and ensure alignment with company culture and expectations
• Embody and reinforce our mission and core values — Specialized, Personalized, Welcoming, and Collaborative — in how you lead

Provider Oversight & Performance

• Oversee the day-to-day functions and performance of providers within your practice
• Partner with the COO to ensure the provider schedule is complete and confirmed for the quarter
• Hold providers accountable for working scheduled shifts and for day-to-day performance
• Partner with COO to have direct, tough conversations on performance when needed, with professionalism and clarity

Practice Operations

• Oversee day-to-day operations, client experience, team management, and performance across your location
• Manage the daily flow and efficiency of the practice to maximize the client experience
• Ensure our standard operating procedures are completed, distributed, and adopted across your team
• Own inventory accuracy and proper stock levels for consumables, products, merchandise, marketing materials, and supplies
• Manage the practice schedule to ensure full coverage and operational efficiency
• Drive consistency across all practices by adopting and reinforcing shared SOPs
• Manage business communications, vendor relationships, and office/operational purchasing

Sales & Business Performance

• Own the performance and operational success of your practice
• Hit sales goals and KPIs on a daily, monthly, and annual basis
• Monitor conversion rates and treatment plan acceptance
• Analyze sales reports and bring ideas to improve revenue, efficiency, and client experience
• Assist ownership with strategic planning and business growth initiatives

Client Experience

• Ensure clients have an exceptional experience, from first contact through follow-up
• Approach every interaction with a client-first mindset that elevates brand perception and drives loyalty
• Handle client feedback and concerns in a professional, empathetic, and timely way
• Always maintain strict confidentiality of sensitive information

Marketing & Brand

• Coordinate client appreciation events and member-exclusive experiences
• Partner and support the marketing team with implementation of marketing campaigns and community outreach or partnership opportunities
• Bring a modern, creative approach to driving awareness and growth through events and local collaborations
• Collaborate with the marketing team to translate brand strategy into an in-practice experience that reflects our identity
• Work with the marketing team to interpret data and insights that sharpen outreach, engagement, and client conversion.