Scheduling Coordinator

At our practice, we live by our motto: “Look Good, Feel Good, Do Good.” We’re committed to helping patients feel confident and beautiful while promoting kindness and impact in everything we do.

Our expert providers, trained in the latest Beverly Hills techniques, bring advanced skill and artistry to every treatment. We focus on natural, refined results and personalized care- always putting the patient first.

We are expanding quickly and looking for a Scheduling Coordinator to help elevate the patient experience, support our daily operations, and contribute to the continued growth of who we are.

Job Summary

The Scheduling Coordinator role is essential in guiding patients through their first interactions with our clinics- handling welcome calls, managing complex scheduling across multiple locations, and providing knowledgeable, and unique support. The ideal candidate will be the coordinator between our marketing efforts and patient experience, ensuring every patient feels informed, confident, and excited about their care and visit to our clinics. This role requires strong communication skills, multitasking ability, and a passion for aesthetics.

Key Responsibilities

• Manage appointment scheduling for multiple providers and clinic locations with precision and efficiency
• Utilize scheduling systems to identify and offer the most optimal appointment times for patients while maintaining strong provider calendar utilization
• Respond promptly to inbound scheduling inquiries via phone, text, social media, campaigns, and web channels
• Assist new and returning patients with booking, rescheduling, and managing their appointments across all clinic locations
• Monitor provider schedules and actively fill appointment gaps through waitlists, rescheduling opportunities, and schedule optimization
• Confirm appointment details and ensure patients receive all necessary pre-appointment information and preparation instructions
• Ensure all appointments are scheduled with the correct provider, service type, duration, and required resources
• Create a warm, elevated experience that reflects our luxury brand and concierge-style care
• Build rapport and instill confidence during every interaction with patients
• Use Slack, Gmail, CRMs, and scheduling platforms to maintain clear communication and organized scheduling workflows
• Support clinic and team goals through proactive schedule management and collaboration with clinic teams
• Maintain a flexible schedule, including some evenings or weekends if needed
  

Qualifications

•  1+ years of experience in a front desk, coordinator, or client-facing role (medical spa, beauty, or wellness experience preferred)
• Comfortable with phone calls, sales scripts, and patient conversion
• Excellent verbal and written communication skills
• Organized, detail-oriented, and able to multitask under pressure
• Familiarity with Slack, The Google Suite, social media platforms, and CRM tools is a plus
• Passion for aesthetics, skincare, and patient-centered service
  

What We Offer

• Competitive hourly pay + monthly bonuses based on performance
• Exclusive pricing on services and skincare
• Professional development and on-the-job training
• Positive, fast-paced, and supportive team environment
• Growth opportunities within the company
• Medical, Dental & Vision Insurance
• 401K
  

Schedule

• Full-time
• Monday- Saturday availability