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Practice Operations Manager
Job Info
Job Description
The Practice Operations Manager is a strategic and operational leader responsible for maintaining the infrastructure, performance, and growth systems that power our practice. This role partners directly with the owner and CEO to align day-to-day operations with the long-term vision of the practice — overseeing systems, staff leadership, sales and revenue drivers, vendor relationships, and multi-site coordination. This person directly supports, oversees, and implements company strategy for optimal efficiency.
COMPENSATION & ONBOARDING
A three-month orientation period will precede formal employment, during which compensation will be structured as an independent contractor engagement. At the close of this period, both parties will mutually evaluate alignment with our culture and vision before proceeding to a permanent role.
Compensation Upon successful onboarding, a salaried position will be offered commensurate with experience, beginning at $100,000 annually.
Benefits
- Retirement — Generous 401(k) with employer contribution, available upon transition to salaried status
- Time Off — Two weeks of paid time off annually, effective upon salaried employment
- Health & Wellness — Comprehensive health and dental insurance coverage
- Performance Bonuses — Merit-based bonuses awarded throughout the year at the discretion of the CEO
- Team Perks — All personal treatments complimentary; all retail product available at cost. Each employee may designate five friends or family members to receive 10% off all products and services
- Equity Stake to be determined
Key Responsibilities
- Develop and implement operational policies, SOPs, and workflows across all departments
- Evaluate, troubleshoot, and optimize practice management technology (EMR, booking, CRM, AI tools)
- Establish and maintain a positive, accountability-driven team culture, while overseeing staff performance
- Analyze KPIs and quarterly operational reviews and oversee data into an actionable plan for improvement
- Identify inefficiencies and scalable solutions in support of practice growth
- Oversee and implement patient communication strategy including email, SMS, and post-visit follow-up
Qualifications
- 5+ years in a similar healthcare, multi-unit operations management role, or 2+ years as a Practice/Ops Manager within a medical spa
- Demonstrated experience managing cross-functional teams and complex operational systems
- Strong financial and business acumen with experience in budgeting and P&L oversight
- Proficiency with practice management and CRM platforms; Boulevard experience a plus
- Demonstrated people development experience. Exceptional leadership skills to optimize , team culture, work environment, personal development.
- Demonstrated effective, constructive, but direct communication style and string problem-solving skills
Benefits and Other Compensation Notes
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