Practice Manager

Join one of the San Francisco Bay Area's leading physician-owned cosmetic surgery practices. Renowned for clinical excellence, exceptional patient care, and a commitment to innovation, this premier practice is seeking an experienced Practice Manager to lead operations, develop high-performing teams, and help drive its next phase of growth.

The ideal candidate brings a proven track record of leading high-performing teams within plastic surgery, medical aesthetics, or dermatology. This individual is a strategic, hands-on leader with experience driving operational excellence, improving patient conversion, partnering on marketing initiatives, and fostering a culture of accountability and exceptional patient care. Success in human resources, financial oversight, and practice growth is essential. Experience leveraging AI and emerging technologies to improve operational efficiency is a plus.

Key Responsibilities

Sales Leadership & Revenue Growth

• Lead, coach, and develop patient care coordinators and front office staff to maximize patient experience, consultation conversion, and revenue growth.
• Establish sales goals, performance metrics, and accountability standards across the team.
• Optimize CRM utilization to strengthen lead management, patient engagement, and conversion.
• Analyze business performance and identify opportunities to improve profitability, efficiency, and capacity.

Marketing & Practice Growth

• Partner with the marketing team to support patient acquisition, retention, and brand awareness initiatives.
• Collaborate on digital marketing, social media, email campaigns, reputation management, and promotional strategies.
• Build and maintain referral relationships with physicians and strategic community partners.

Human Resources & Leadership

• Oversee recruitment, onboarding, performance management, employee relations, payroll, and staff development.
• Mentor and develop a high-performing team while fostering a collaborative, patient-first culture.
• Conduct performance evaluations, establish clear expectations, and drive accountability across departments.

Operations & Administration

• Oversee all aspects of daily practice operations, including scheduling, inventory, workflow optimization, compliance, and patient experience.
• Manage EMR/EHR systems to improve documentation accuracy and operational efficiency.
• Develop departmental budgets, monitor financial performance, and identify opportunities for operational improvement.
• Ensure HIPAA compliance and adherence to all regulatory and practice policies.
• Evaluate and implement technology solutions, including AI tools, to enhance operational efficiency and practice performance.

Qualifications

• Experience in plastic surgery, medical aesthetics, or dermatology required.
• Bachelor's degree in Business, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
• Minimum of three years of medical practice management experience with direct leadership responsibility.
• Demonstrated success leading sales-driven teams and improving patient consultation conversion.
• Experience collaborating with marketing teams on patient acquisition and retention strategies.
• Hands-on experience with recruitment, onboarding, coaching, performance management, employee relations, and payroll.
• Proficiency with EMR/EHR and CRM platforms.
• Strong financial acumen with experience budgeting, analyzing performance metrics, and driving operational growth.
• Exceptional leadership, communication, organizational, and interpersonal skills.
• Experience leveraging AI or other technology solutions to improve healthcare operations is a plus.

Compensation & Benefits

Competitive compensation commensurate with experience, plus:

• 401(k) with employer match
• Medical, dental, and vision insurance
• Paid time off
• Employee discounts
• Monday through Friday schedule (in-person)