Practice Manager

A well-established, high-volume plastic surgery practice in Northern California is seeking an experienced Practice Manager to lead daily operations, drive practice growth, and develop a high-performing team. This is a hands-on leadership role for someone who enjoys balancing strategic planning with day-to-day operational excellence.The ideal candidate has a strong background in plastic surgery, aesthetics, or dermatology, along with proven success leading sales-driven teams, collaborating on marketing initiatives, and overseeing human resources. Experience leveraging AI tools to improve operational efficiency is a plus.

Key Responsibilities

Sales Leadership & Revenue Growth

• Lead and coach patient coordinators and front office staff on consultative sales, objection handling, and conversion strategies.
  
• Establish and monitor sales goals, productivity metrics, and performance standards.
  
• Manage and optimize CRM systems to improve lead management, patient retention, and conversion.
  
• Analyze revenue streams and identify opportunities to improve profitability, efficiency, and patient experience.
  

Marketing & Patient Growth

• Collaborate with the marketing team to support patient acquisition and retention initiatives.
  
• Assist with branding, digital marketing, social media, reputation management, and promotional campaigns.
  
• Develop and maintain referral relationships with physicians and community partners.
  

Human Resources & Team Development

• Oversee recruiting, onboarding, performance management, employee relations, payroll, and staff development.
  
• Lead, mentor, and motivate team members while fostering a positive, accountable workplace culture.
  
• Conduct regular performance evaluations and support professional growth.
  

Operations & Administration

• Oversee daily clinic operations, including front and back office workflows, scheduling, inventory, and compliance.
  
• Manage EMR/EHR systems to improve workflow efficiency and documentation.
  
• Develop and monitor departmental budgets while identifying opportunities to improve operational performance.
  
• Ensure HIPAA compliance and maintain secure clinical and administrative processes.
  
• Implement technology and AI tools that improve efficiency and support practice growth.
  

Qualifications

• Experience in plastic surgery, medical aesthetics, or dermatology is required.
  
• Bachelor's degree in Business, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
  
• Minimum of 3 years of management experience in a medical practice.
  
• Proven experience leading sales-focused teams and improving patient conversion.
  
• Experience partnering with marketing teams on patient acquisition and digital marketing initiatives.
  
• Hands-on HR experience, including hiring, onboarding, performance management, employee relations, and payroll.
  
• Experience with EMR/EHR and CRM platforms.
  
• Strong operational, financial, and organizational skills.
  
• Excellent communication, leadership, and interpersonal abilities.
  
• Familiarity with AI tools used in healthcare operations or marketing is a plus.
  

Compensation & Benefits

Competitive compensation based on experience, plus a comprehensive benefits package that includes:

• 401(k) with employer match
  
• Medical, dental, and vision insurance
  
• Paid time off
  
• Employee discounts
  
• Monday through Friday schedule in-clinc only
  

If you're an experienced healthcare leader who thrives in a fast-paced, patient-focused environment and is passionate about building exceptional teams, we'd love to hear from you.