Practice Manager

We are seeking an experienced Practice Manager to lead daily operations and long-term growth for a boutique medical aesthetics practice in Oak Park, IL. This role is responsible for overseeing both people and systems to ensure the clinic operates efficiently, consistently, and at a high standard of patient care.

The Practice Manager plays a key leadership role in building a strong, accountable team culture while implementing scalable operational systems that support performance, growth, and an elevated patient experience.

This is a hands-on leadership position that blends operations, team development, and business strategy.

Key Responsibilities

Operations & Patient Experience

• Oversee daily clinic operations and patient flow
• Optimize provider schedules for efficiency and utilization
• Ensure a high-end, consistent patient experience across all touchpoints
• Monitor feedback and implement service improvements
• Maintain clinic readiness, cleanliness, and operational standards

Systems, Inventory & Compliance

• Manage EMR/CRM systems and ensure proper utilization
• Oversee inventory, purchasing, and vendor relationships
• Ensure accurate daily reconciliation processes
• Maintain SOPs, policies, and operational documentation
• Support compliance with all clinical and safety standards

Team Leadership

• Lead, coach, and develop front office and clinical support teams
• Conduct regular meetings, training, and performance check-ins
• Foster a culture of accountability, ownership, and professionalism
• Serve as primary escalation point for staff and operational issues
• Oversee onboarding and ongoing staff development

Growth & Performance

• Partner with ownership on revenue goals and budgets
• Track KPIs and operational performance metrics
• Identify opportunities to improve efficiency and drive growth
• Support incentive and performance-based compensation programs

Marketing & Brand Support

• Coordinate marketing initiatives and patient communications
• Ensure brand consistency across all channels
• Oversee content, campaigns, and vendor/creative partners
• Support execution of promotional and retention strategies
  

Ideal Candidate

• Highly organized and detail-oriented
• Comfortable balancing strategy with hands-on execution
• Strong culture builder and team leader
• Committed to delivering an exceptional patient experience
• Thrives in fast-paced, growth-oriented environments
  

Compensation & Benefits

• Competitive base salary (commensurate with experience)
• Performance-based bonus potential
• Health insurance contribution
• Retirement plan options
• Paid time off
• Employee aesthetic and skincare benefits
  

Work Environment

This is an in-person leadership role essential to daily operations, team oversight, and clinic performance. Some flexibility may be available once fully established in the role.