Patient Coordinator

Patient Coordinator (Client Experience + Retail)

West Des Moines (Primary) & Grimes, IA

Part-Time / Full-Time | 25–40 Hours/Week

Elevate Wellness. Inspire Confidence. Transform Lives.

We are seeking a Patient Coordinator who is client-focused, organized, and sales-minded. This is not just a front desk role—you will help guide clients through their wellness journey while supporting provider recommendations and delivering a high-end, personalized experience.

Key Responsibilities:

• Welcome and check in clients, manage scheduling, and ensure a seamless visit
• Provide initial guidance and education on services, memberships, and retail products
• Support the consultation process by understanding client goals and aligning them with appropriate services
• Reinforce provider recommendations and assist clients in selecting services and products
• Follow up with leads and clients to drive retention and rebooking
• Process payments, manage memberships, and track performance metrics
• Support promotions, events, and light social media efforts
• Support nursing staff as needed and follow all medical and safety requirements

What We’re Looking For:

• Experience in medspa, aesthetics, retail, hospitality, or sales
• Strong communication and relationship-building skills
• Sales-oriented mindset with confidence recommending services and products within scope
• Organized, tech-savvy, and able to multitask
• Availability for at least 2 Saturdays per month
• Ability to work in West Des Moines primarily, with support in Grimes as needed

Schedule & Pay:

• 25–40 hours/week (3 weekdays + rotating Saturdays)
• Hourly (DOE) + tips, commissions, and bonuses
• Full-time potential

Benefits (Full-time only):

• Health, dental, and vision insurance
• Paid time off
• Flexible schedule
• Employee discounts
  

Apply today to join a growing, high-energy team focused on results, relationships, and exceptional client care.