Patient Concierge
Job Info
Job Description
A respected, high-end plastic surgery and aesthetics practice is looking for an exceptional communicator who enjoys building relationships and creating outstanding patient experiences from the very first interaction.
As our Patient Concierge, you'll help prospective patients feel welcomed, informed, and confident as they begin exploring aesthetic care. Every conversation is an opportunity to build trust, answer questions, and create a seamless transition from initial inquiry to consultation.
If you thrive on connecting with people, have exceptional attention to detail, and enjoy being part of a collaborative, patient-centered team, we'd love to meet you.
Why Join?
You'll join a respected practice where patient experience, professionalism, collaboration, and excellence are genuinely valued.
This is an opportunity to make a meaningful impact on the patient journey while working alongside an experienced and supportive team. Your contributions will matter, your ideas will be welcomed, and you'll have opportunities to grow professionally.
Benefits
- Competitive hourly compensation with incentive opportunities
- Health insurance
- Paid time off
- 401(k)
- Employee discounts on aesthetic services
- Ongoing professional development and training
- Monday through Friday schedule with occasional evening educational events
If you're looking for an opportunity to build meaningful relationships, make a difference in patients' lives, and become part of a team that values excellence, we'd love to hear from you.
Key Responsibilities
- Respond promptly to phone calls, website inquiries, emails, text messages, and online chats
- Educate prospective patients about providers, procedures, and services
- Schedule consultations while optimizing provider schedules
- Build relationships through thoughtful follow-up and ongoing communication
- Support patient loyalty programs and encourage ongoing engagement
- Experience in aesthetics, healthcare, hospitality, luxury retail, or high-end customer service is highly valued.
Qualifications
- Warm, confident, naturally personable, Professional, positive, and dependable
- An exceptional communicator, both verbally and in writing
- Comfortable managing multiple priorities in a fast-paced environment
- Highly organized with outstanding attention to detail
- Tech-savvy and eager to learn new systems
- Passionate about providing concierge-level customer service
Benefits and Other Compensation Notes
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