Patient Care and Surgical Coordinator

A high-end Beverly Hills oculofacial plastic surgery practice is hiring a full-time Patient Care & Surgical Coordinator.

This is a front-office leadership and patient-conversion role for someone who is polished, organized, warm, and comfortable guiding patients through a premium plastic surgery experience.

This is not a basic receptionist position. The right person will help manage the full patient journey from first phone call to consultation, quote, deposit, surgery scheduling, and follow-up.

Responsibilities include:

• Answering calls, texts, and emails promptly and professionally
• Speaking with prospective surgery patients
• Explaining consultation fees, scheduling consults, and collecting photos
• Sending quotes and following up with patients after consultations
• Helping patients choose surgery dates and submit deposits
• Coordinating pre-op instructions, consents, medical clearance, medications, and post-op visits
• Maintaining an organized schedule and patient pipeline
• Providing a warm, luxury-level patient experience
• Supporting before-and-after photo workflow, reviews, and media consent process
• Working closely with the surgeon and clinical support staff

Ideal candidate:

• Experience in plastic surgery, dermatology, LASIK/Premium IOL practice, medspa, cosmetic dentistry, concierge medicine, or another high-touch patient-facing environment
• Excellent phone, text, and email communication skills
• Comfortable discussing pricing, quotes, deposits, and scheduling
• Highly organized and detail-oriented
• Able to follow up consistently without being pushy
• Professional appearance and demeanor
• Comfortable working in a small, growing practice
• Reliable, proactive, and able to take ownership

Strongly preferred:

• Plastic surgery, LASIK/Premium IOL practice, high-end Dermatology, and/or relevant experience
• Experience with high-ticket elective procedures or services
• Experience using EMR, CRM, scheduling, phone, or payment systems
• Bilingual is a plus but not required

Schedule: Full-time, in-office position in Beverly Hills, Monday–Friday schedule

Compensation: $30–$40/hour depending on experience. Performance bonus eligibility available after training period

To apply: Please send your resume and a brief note answering the following:

• What experience do you have in plastic surgery, dermatology, high-end Ophthalmology, medspa, dental, or concierge medicine?
• Are you comfortable discussing pricing and collecting deposits from patients?
• What makes you excellent on the phone?
• Are you available full-time in Beverly Hills?

Benefits:

• Paid time off

Application Question(s):

• Do you have experience in plastic surgery, dermatology, LASIK/Premium IOL, medspa, cosmetic dentistry, or concierge medicine?
• Are you comfortable discussing pricing and collecting deposits?
• Are you available full-time in Beverly Hills?
• Describe a time you followed up with a lead or patient and helped them move forward.
• What hourly rate are you seeking?
• What EMR, scheduling, payment, and patient communication systems have you used?

Education:

• High school or equivalent (Preferred)

Work Location: In person