Patient Care Coordinator (PCC) & Clinical Liaison

A premier boutique medical practice in Newport Beach for over 25 years, specializing in cutting-edge aesthetic, regenerative, sexual wellness, and hormone medicine. We provide a “white glove” experience in a small-team environment that offers significant opportunities for professional growth.

The Patient Care Coordinator (PCC) is the sales engine of the practice. This is a high-impact, hybrid role that blends sales, hospitality, and clinical support. You are responsible for managing the entire patient lifecycle — from first inquiry to in-office experience, post-treatment follow-up, and re-engagement touchpoints.

As the primary bridge between the patient and the provider, you will:

• Convert leads into booked consultations and treatments
• Deliver treatment plans and pricing
• Assist providers in the exam room
• Ensure a seamless, high-touch clinical experience

Key Responsibilities

Lead Management & Growth

• Respond quickly to all new patient inquiries (phone, email, web).
• Convert leads into booked consultations and treatments.
• Provide pricing and treatment plan estimates.
• Track and improve conversion rates.
• Re-engage past patients and promote new services.
• Some evening/weekend remote availability required.

In-Office Patient Experience

• Greet patients and create a warm, luxury experience.
• Guide patients through check-in and consultation prep.
• Discuss goals, budget, and confirm paperwork.
• Communicate important details to the provider before consultation.
• Support checkout, rescheduling, payments, and retail education.
• Ensure every patient leaves with a clear follow-up plan.

Post-Treatment Follow-Up

• Call patients after procedures to ensure satisfaction and compliance.
• Manage any adverse event communication if needed.
• Handle reminders, overdue outreach, and rebooking efforts.

Daily Operations & Schedule Optimization

• Review and optimize the daily and upcoming schedule.
• Minimize gaps and maximize provider productivity.
• Conduct confirmation calls.
• Identify opportunities for treatment upgrades, loyalty programs (Alle/Aspire), and retail recommendations.

Schedule

Full-time (40 hours/week)

In-Office Hours:

8:00 AM – 4:00 PM

Remote Support:

• Weekday evenings (6:00 – 7:00 PM)
• Brief weekend check-ins (~2.5 hours/day)

We offer competitive compensation, benefits, 401(k), gratis treatments and more!