Hospitality Front Desk Coordinator

Job Title: Hospitality Front Desk Receptionist (Part-Time/Full-Time)

Location: SOHO + Union Square NYC

Company:‍

Our practice is a hospitality-driven aesthetic studio specializing in cosmetic injectables, medical-grade skincare, and advanced laser treatments. Our mission is to provide exceptional results while delivering an elevated client experience from the moment a guest walks through our doors. We believe luxury aesthetics begins with outstanding hospitality, and we’re looking for team members who share that passion.

Position Summary

We are seeking a warm, polished, and highly organized Hospitality Front Desk Receptionist to join our growing team. As the first and last point of contact for our clients, you will play a vital role in creating an exceptional guest experience while ensuring the studio operates efficiently and seamlessly.

Key Responsibilities

• Welcome and check in guests, creating a warm, personalized, and hospitable experience.
• Manage guest flow throughout the studio, ensuring appointments run smoothly and treatment rooms remain on schedule.
• Process payments, review treatment invoices, and communicate with providers regarding pricing, promotions, and applicable discounts.
• Schedule appointments and encourage follow-up visits to support client treatment plans.
• Educate clients on skincare products, treatment offerings, aftercare instructions, and studio services.
• Assist with phone calls, text messages, emails, and client communications in a professional and timely manner.
• Ensure all required documentation, consent forms, photography, and client records are completed accurately.
• Maintain a clean, organized, and presentation-ready front desk and reception area.
• Support retail sales initiatives and stay informed on skincare products, treatments, and industry trends.
• Assist with administrative tasks, inventory management, and day-to-day studio operations.
• Collaborate with providers and team members to foster a positive, energetic, and client-focused environment.
• Encourage client engagement through Google Reviews, referrals, and loyalty programs.

Qualifications

• Previous experience in hospitality, luxury retail, front desk, concierge, customer service, or a similar client-facing role.
• Exceptional communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Professional appearance and polished demeanor.
• Detail-oriented with excellent follow-through.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Experience in aesthetics, wellness, beauty, or medical practices is a plus but not required.

Why Join CONTŌR?

• Opportunities for professional growth and career advancement.
• A supportive, collaborative, and energetic team culture.
• Employee discounts on treatments and skincare products.
• Performance-based incentive opportunities.
• The chance to work in a luxury, hospitality-focused aesthetic studio.

Compensation

• Hourly
• Bi-weekly performance-based incentive 
• Annual practice credit to use toward treatments and skincare products
• Employee discounts on additional services and retail products
• Opportunities for professional growth and career advancement
• A supportive, collaborative, and energetic team culture
• The chance to work in a luxury, hospitality-focused aesthetic studio



We’re looking for candidates who are personable, confident, professional, and passionate about delivering exceptional client experiences.

Our practice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.