Full-Time Front Desk Receptionist

High-end Facial Plastics Practice seeking a Full-Time Front Desk Receptionist

Office is located in Troy, Michigan

As the front desk receptionist, you will be the first point of contact for our patients; managing scheduling, greeting clients and providing knowledgeable support about services including injectables, skin rejuvenation, skin care products, as well as surgical and non-surgical procedures. The ideal candidate will be responsible for managing front desk operations, providing exceptional customer service, ensuring a smooth check-in and check-out process, and promoting the sales of skincare and services at our office.

Responsibilities:

• Greet patients and visitors warmly and ensure a positive experience while checking them in using an Electronic Medical Record (EMR)
• Ensure patient comfort and a welcoming environment, offering them available beverages and amenities
• Collect and enter patient information in the EMR; including valid ID, new patient paperwork and insurance information, and verification, if applicable
• Maintain cleanliness of the lobby and front desk area
• Handle patient check-out, collect and process payments as required, scan in visit related documents, and scheduled follow-up appointments as directed
• Discuss and collect patient co-pays, deductibles, or outstanding balances at the time of patient visits
• Answer calls, schedule appointments, and respond to inquiries over the phone and emails and /or direct them to appropriate parties
• Confirm new patient appointments and reschedule appointments as necessary utilizing our tracking management system
• Prepare charts for upcoming visits; manage chart updates with scanning and medical record keeping
• Respond to medical record request and assist in obtaining imaging requests (CT scans) if needed
• Manage patient messages
• Manage and order skin care inventory
• Be an active seller of skincare products and aesthetic services
• Be willing and able to learn details about the surgeries and services provided at this office and be able to share and explain this information to perspective patients

Qualifications:

• 2 or more years of previous medical office or medspa receptionist experience is preferred (aesthetics/facial plastics experience is a plus)
• High school diploma required; associates degree preferred
• Comfortable working with patients of various backgrounds, including various cultural, racial, gender identifying or sexual orientations
• Familiarity with EMR systems
• Proficiency in using a desktop computers (typing), scanner, iPad, and phone systems
• Knowledge of medical terminology, cosmetic procedures, and skincare products
• Comfortable discussing and selling skincare products
• Strong attention to detail and the ability to multi-task in a fast-paced environment
• Excellent communication, organizational, and interpersonal skills
• High integrity and eagerness to grow within the practice
• Outgoing and friendly; Kind and empathetic
• Must have reliable transportation

Benefits:

• Full-time employees (40 hours a week) receive a daily one hour paid lunch
• Professional development and education opportunities
• 6 Paid Holidays
• Paid Time Off
• Medical Health Insurance Option after 90 days of employmen
• 401(K) after one year of employment with a company contribution
• Employee discount on Medspa Services, Products, and Surgical Services
• Employee office jacket provided

Job Type: Full-time

Benefits:

• 401(k) - after one year of employment; during quarterly open enrollment periods
• Employee discount on services and products
• Free parking
• Health insurance
• On-the-job training
• Paid orientation
• Paid time off

Work Location: In person