Front Office Concierge

Full-Time Front Office Concierge/Front Desk Receptionist

Facial Plastic Surgery and Aesthetics Practice

We are a boutique, high-end Facial Plastic Surgery practice in Zionsville, Indiana, specializing in facial rejuvenation surgery, rhinoplasty, injectables, aesthetic procedures, and medical-grade skincare. We pride ourselves on providing an exceptional, concierge-style experience for every patient in a warm, professional, and team-oriented environment. We are seeking a polished, reliable, and personable Front Desk Receptionist to join our team part-time.‍

About the Role

As the first point of contact for our patients, the Front Desk Receptionist plays a vital role in setting the tone for the patient experience. We are looking for someone who thrives in a professional, patient-focused environment and enjoys being part of a cohesive, high-performing team. This role is best suited for someone who values consistency, takes pride in attention to detail, and finds fulfillment in creating smooth and positive experiences for others.

Key Responsibilities

- Greet patients warmly, check them in/out, and assist with scheduling and inquiries

- Answer and direct phone calls with professionalism and care

- Maintain accurate appointment scheduling and patient flow

- Manage patient intake forms and electronic medical record (EMR) updates

- Maintain a polished and organized reception area

- Setting up for in-office procedures

- Taking standardized before and after photos

- Support coordination of communication between patients, aesthetician, and surgeon

- Ensure every patient feels welcomed, informed, and valued

Ideal Candidate

- Minimum of 1–2 years of front desk or customer-facing experience (medical, dental, spa, or aesthetic experience preferred)

- Excellent communication and interpersonal skills

- Highly organized and dependable, with strong attention to detail

- Comfortable working in a boutique, high-end environment with a focus on patient experience

- Proficient with scheduling software and general office technology

- Professional appearance and demeanor

- Looking for a stable, long-term role rather than a short-term stepping stone

Work Schedule & Compensation

• Part-time position (approximately 20–25 hours/week)

• Typical schedule: [Mondays and Thursdays 8am-5pm, Wednesday mornings 8am-12pm)

• Competitive hourly rate commensurate with experience ($21/hr)

• Employee discounts on skincare, injectable, and aesthetic treatments

• Supportive and positive team culture in a boutique medical environment