Front Desk Receptionist

Position Overview

Premier Facial Plastic Surgery, Dermatology, and MedSpa practice in San Francisco seeking a polished, professional, and personable Full-Time Front Desk Receptionist to join our growing team.

As the first point of contact for our patients, this individual plays a key role in creating an exceptional patient experience while managing front office operations. The ideal candidate is organized, detail-oriented, customer-service driven, and comfortable discussing aesthetic treatments, skincare products, injectables, laser treatments, and both surgical and non-surgical procedures.

Weekend availability is required for this position.

This role requires excellent communication skills, professionalism, multitasking abilities, and a genuine passion for aesthetics, skincare, and patient care.

Responsibilities

Greet patients and visitors warmly and ensure a welcoming, luxury patient experience

Check patients in and out using an Electronic Medical Record (EMR) system

Collect and enter patient demographics, insurance information, consent forms, and identification

Verify insurance information when applicable

Answer incoming calls, respond to emails, and direct inquiries appropriately

Schedule, confirm, and reschedule appointments

Prepare charts and maintain accurate medical records through scanning and documentation

Collect co-pays, deductibles, balances, and process payments

Manage patient communication and follow-up messages

Maintain cleanliness and organization of the reception and lobby areas

Ensure patient comfort by offering beverages and amenities

Assist with skincare inventory management and ordering

Educate patients on skincare products, MedSpa services, and aesthetic treatments

Learn details of surgical and non-surgical procedures offered within the practice

Support providers and staff to ensure efficient daily operations

Qualifications

Minimum 2 years of medical office, dermatology, plastic surgery, or MedSpa receptionist experience preferred

Experience in aesthetics, facial plastics, dermatology, or cosmetic medicine strongly preferred

High school diploma required; associate degree preferred

Familiarity with EMR systems and medical office workflows

Knowledge of medical terminology, skincare products, cosmetic procedures, and aesthetic treatments

Comfortable discussing and recommending skincare products and aesthetic services

Strong organizational skills and attention to detail

Ability to multitask in a fast-paced environment

Excellent verbal and written communication skills

Professional, outgoing, empathetic, and patient-focused demeanor

Reliable transportation required

Comfortable working with patients of all backgrounds and identities

Must be dependable and available to work weekends

Benefits

Competitive compensation based on experience

Paid Time Off

Medical Health Insurance option after eligibility period

401(k) eligibility

Employee discounts on skincare products, MedSpa services, and surgical procedures

Professional development and educational opportunities