Front Desk Coordinator

Job Title: Front Desk

Company Overview:

We are a modern wellness and aesthetics destination designed to help clients look, feel, and function at their best. We bring together provider-guided treatments—including medical weight management, hormone optimization, advanced skincare, and aesthetic services—with restorative therapies, such as, infrared sauna and red light therapy, all within a warm, elevated environment. Our approach is rooted in personalization, education, and long-term results, creating an experience that is as thoughtful and welcoming as it is clinically sophisticated.

Position Overview:

The Front Desk role is the first and last impression of the practice, responsible for delivering a seamless, elevated client experience from arrival to departure. This role blends hospitality, sales support, and operational excellence to ensure every client feels welcomed, informed, and confident in their care journey.

We are looking for a full time Front Desk position at its Buckhead and Midtown locations.

Key Responsibilities:

Client Experience & Hospitality

• Greet every client warmly and create a luxury, welcoming environment
• Provide guided tours of the space and educate clients on services and offerings
• Ensure a smooth and personalized check-in and check-out process
• Maintain ambiance standards (music, cleanliness, refreshments, overall vibe)

Scheduling & Front Desk Operations

• Manage appointment scheduling, confirmations, and follow-ups through booking systems (e.g., Zenoti)
• Answer phones, texts, and emails promptly with professionalism and warmth
• Handle client intake forms, documentation, and ensure accuracy of records
• Process payments, memberships, and packages

Sales Support & Revenue Growth

• Educate clients on services, memberships, and promotions
• Support providers by reinforcing treatment plans and encouraging rebooking
• Identify opportunities to upsell or cross-sell services (IV therapy, wellness consults, injectables, etc.)
• Track and support front desk KPIs (conversion rate, rebooking %, retail sales)

Client Journey & Retention

• Guide clients through their full journey—from first visit to long-term retention
• Transition IV clients into wellness consultations or additional services
• Follow up with clients post-visit to ensure satisfaction and encourage return visits
• Build relationships to create loyal, repeat clientele

Team Collaboration

• Work closely with providers, medical assistants, and leadership to ensure seamless operations
• Communicate client needs, preferences, and feedback to the team
• Support events, promotions, and in-office marketing initiatives