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Executive Patient Coordinator
Job Info
Job Description
The Executive Patient Coordinator is a high-touch, sales-driven patient conversion role responsible for guiding prospective and existing patients through the full consultation, financial, and scheduling journey for hair restoration procedures.
This is a revenue-accountable sales position requiring a strong background in consultative and high-ticket sales. The ideal candidate is confident building relationships, understanding patient needs, discussing treatment options and financial investment, overcoming objections, and converting qualified prospective patients into scheduled procedures.
This role combines high-level sales performance with a white-glove, concierge patient experience and requires the highest standards of discretion, professionalism, and follow-through.
The position does not manage people or carry clinical authority. Performance is measured by sales conversion, revenue outcomes, patient satisfaction, accuracy, and alignment with organizational standards.
Benefits
- Medical
- Dental
- Vision
- 401K
- Paid Holidays
- Paid Time Off
Hours
- Monday - Friday 9:00am – 7:00pm
Key Responsibilities
- Manage the full patient sales journey from initial consultation through financial commitment and procedure scheduling
- Conduct consultative sales conversations to understand patient goals, needs, and readiness to move forward
- Confidently discuss procedure pricing, financing options, and financial commitments
- Convert qualified patient inquiries and consultations into scheduled procedures while meeting revenue and conversion goals
- Consistently follow up with prospective patients, address objections, and minimize lost opportunities
- Deliver a luxury, concierge-level patient experience while maintaining accurate CRM activity and communication
Qualifications
- 3+ years of proven sales experience required, preferably in high-ticket or consultative sales
- Demonstrated ability to close high-value sales and meet or exceed revenue and conversion goals
- Strong consultative selling, relationship-building, follow-up, and objection-handling skills
- Comfortable discussing significant financial investments and guiding clients through purchasing decisions
- Exceptional communication, organization, discretion, and professionalism
- Experience in elective healthcare, aesthetics, cosmetic surgery, hair restoration, luxury sales, or concierge services strongly preferred
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