Assistant Practice Manager

We are seeking an experienced, highly organized Assistant Practice Manager to serve as the day-to-day operational lead and first point of contact for administrative, front desk, and team operations across our growing medical and aesthetics practices.

This role is ideal for a strong operator who excels at execution, coordination, and team leadership—and who values partnership with executive and clinical leadership as well as sales and marketing. The Assistant Practice Manager ensures that daily operations run smoothly, service standards are upheld, and teams are supported, while escalating key decisions and strategic matters appropriately.

Key Responsibilities

Operations & Practice Management

• Oversee and coordinate daily administrative and support operations to ensure consistent, efficient workflows
• Manage and optimize daily and monthly schedules to support practitioner utilization and front desk coverage
• Serve as the primary point of accountability for front desk operations, ensuring workflows, service standards, and responsibilities are consistently executed
• Act as a liaison between administrative teams and executive/clinical leadership to support clear communication and alignment
• Identify operational gaps and recommend scalable process improvements to support practice growth
• Implement approved operational changes and monitor performance outcomes

Human Resources & Team Leadership

• Manage core HR operations, including recruitment coordination, onboarding, scheduling, PTO tracking, benefits coordination, and employee records
• Lead hiring and training efforts in partnership with leadership to attract, develop, and retain high-performing team members
• Support performance management processes through regular check-ins, documentation, performance plans, and annual reviews
• Serve as the first point of contact for employee questions or concerns, escalating sensitive or complex matters as appropriate
• Partner with leadership on employee relations matters and team issue resolution
• Foster a positive, accountable, and high-trust workplace culture

Patient Experience & Issue Resolution

• Serve as a senior escalation point for patient concerns and conflict resolution
• Support patient-facing teams with guidance and structure to maintain a consistent, elevated patient experience
• Monitor patient experience trends and recommend improvements to leadership

Vendor & External Partner Coordination

• Serve as the primary operational point of contact for select vendors (e.g., IT, facilities, operational partners)
• Coordinate vendor communication, issue resolution, and performance tracking
• Escalate vendor strategy, contract considerations, and major concerns to executive leadership for review and approval

Qualifications

• 3–5+ years of practice management, operations management, or healthcare leadership experience
• Strong understanding of healthcare or medical aesthetics operations preferred
• Proven experience leading administrative teams and managing workflows
• Excellent communication, organization, and problem-solving skills
• Ability to lead with accountability while collaborating closely with senior leadership
• High emotional intelligence and comfort managing people and sensitive situations

Compensation

• $50-75K+ bonus potential