We’re building a new kind of medical spa—modern, approachable, and rooted in clinical excellence. Our flagship location in Chicago is set to open soon, and we’re looking for a hands-on, operations-minded Practice Director to help bring our vision to life. This is a foundational leadership role with long-term growth potential as the company scales.

The Practice Director will oversee daily operations from pre-opening through full-scale service delivery. This role is responsible for both clinical and administrative functions, ensuring smooth execution across all areas of the business. The ideal candidate is process-oriented, team-focused, and committed to delivering exceptional client experiences.

Key Responsibilities:

Pre-Opening / Startup

• Support clinic setup, licensing, and vendor coordination
• Help define workflows, the patient journey, and standard operating procedures
• Assist in initial hiring and onboarding of staff

Team Leadership

• Hire, train, and supervise clinical and administrative teams
• Build staff schedules that align with client demand and team capacity
• Conduct regular team meetings, performance reviews, and individual coaching

Operations & Client Experience

• Oversee daily operations of the front desk and treatment rooms
• Monitor appointment flow and address client concerns professionally
• Ensure consistency in service quality and client experience

Financial & Inventory Oversight

• Assist with budgeting, tracking expenses, and reporting on revenue goals
• Oversee inventory for skincare products, injectables, and medical supplies
• Ensure accurate billing, payment processing, and membership program management

Marketing & Growth

• Collaborate with the marketing team on local campaigns and in-house events
• Track KPIs and identify opportunities to improve service offerings or scheduling efficiency

Compliance & Industry Standards

• Ensure compliance with all local, state, and federal regulations
• Stay up to date on industry trends and introduce ideas aligned with brand positioning

Qualifications:

• 3–5+ years of experience in a medspa or boutique healthcare environment
• Strong leadership and team development skills
• Excellent communication and customer service instincts
• Comfortable with EMR, POS, and scheduling platforms
• High attention to detail and a calm, solutions-oriented approach
• Interest in long-term growth within a scaling organization
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Compensation:

Competitive salary, performance-based incentives, benefits, and long-term growth potential with equity potential.