Front Office Coordinator

JobSnob
Pay range
$25K - $50K
Job type
Part Time Or Full Time
Location
Newport Beach
CA

Job Description

Job description

Opportunity to work with an award-winning Facial Plastic Surgeon in Newport Beach

Our Practice & Medical Spa is growing! We are seeking a second highly motivated Front Office Coordinator to assist in all things front office. You will act as the ‘face’ of our practice and ensure patients receive a heartwarming welcome. You will work together with the other Front Office Coordinator, to complete all front desk activities. Team player & positive attitude is a must! As a Front Office Coordinator, you should combine a pleasant personality with a dynamic professional attitude to support our team. Our ideal candidate can deal efficiently with challenging issues and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our patients in a timely manner.

The best candidate has a warm & nurturing vibe that puts patients at ease. Someone who is well spoken & master at time management & efficiency. Works well under pressure in both a team & individual setting. Multi-tasking & being able to prioritize tasks & complete accurately in a timely manner is imperative.

Polished, well groomed & has a passion for aesthetics is preferred. Proven knowledge of medical spa services/treatments/procedures is required. Experience in sales & cross promoting is ideal.

Responsibilities

  • Answering multi-line phones
  • Entering patient demographics into EMR system
  • Scheduling appointments / treatments for MULTIPLE PROVIDERS
  • Greeting / Checking in patients; collecting proper documentation
  • Obtaining consents for scheduled treatments
  • Checking out patients; Entering invoices; Collecting payment
  • Creating / updating quotes & explaining fees
  • Educating patients on & selling products
  • Properly documenting all calls, actions, communications, events, etc. for every patient
  • Handle complaints and specific patient requests
  • Monitor stock and order office supplies
  • Supporting providers & teammates with various tasks
  • Assisting team with room turnovers & rooming patients
  • Coordinate social media days & marketing / promos
  • Maintain a clean, organized & presentable lobby, front desk & reception area
  • Managing the schedule & ability to maximize providers time is essential
  • Knowledge of patient reward programs & financing options preferred (Allé, Care Credit)

Skills

  • Proven work experience as a Front Office Coordinator or similar experience
  • Knowledge of non-surgical treatments (Botox, filler, laser/energy devices, facials, chemical peels)
  • Knowledge of skin care products / ability to answer questions, explain use
  • Knowledge of Apple / Mac products is essential (iPhone, iPad, iMac)
  • Google (Drive, Docs, Sheets)
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service and handling customer service issues
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • Emotionally mature; thick skin; able to connect with & work well with multiple personality types is imperative for success
  • High School diploma; additional certification is a plus

Compensation based on experience.

Job Type: Part-time, with full-time potential

Pay: $21.00 - $25.00 per hour

Expected hours: 16-24 per week

Medical Specialty:

  • Facial Plastic Surgery / Medical Spa

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Plastic Surgery Practice: 1 year (preferred)
  • Medical Spa: 1 year (Required)
  • Front desk: 1 year (Required)

Work Location: In person

Key Responsibilities

  • Answering multi-line phones
  • Scheduling appointments / treatments for MULTIPLE PROVIDERS
  • Checking out patients; Entering invoices; Collecting payment
  • Managing the schedule & ability to maximize providers time is essential
  • Handling incoming leads from various sources & documenting in CRM & EMR systems
  • Properly documenting all calls, actions, communications, events, etc. for every patient

Qualifications

  • Front Desk experience at least 1 year
  • Medical Spa experience at least 1 year
  • Plastic Surgery experience preferred
  • Polished, neatly groomed, professional appearance at all times
  • Tech savvy is a MUST
  • Being kind, courteous, speaking professionally and behaving professionally at all times

Browse All Applicants

Muska (Mika) Razi
Front Desk Coordinator
Thoughtful office and human resource manager maintaining on time project deliveries and, providing attentive team support. First-rate attention to detail and creative mindset
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Nedleyn Perry
Practice Manager
Bilingual, detail-oriented healthcare administration professional with 10, years of experience delivering exceptional patient service. Skilled in, front desk operations, appointment scheduling, and fostering a, welcoming environment. Knowledgeable in medical terminology,, insurance processes, and HIPAA compliance, with a commitment to, confidentiality
View profile
Jennifer Glasser
Front Desk Coordinator
I am a highly motivated and personable individual with a warm, nurturing approach that helps anyone feel welcomed and cared for from the moment they walk in. Known for strong time management and multitasking skills, I handle tasks efficiently while maintaining a positive attitude. When faced with something unfamiliar, I take initiative to learn quickly and apply my broad range of transferable skills to adapt and solve challenges. I thrive both independently and as a team player, staying calm under pressure to ensure every patient receives friendly, professional, and timely service. Thank you for your time and consideration.
View profile
Michelle Huseman
Aesthetic Injector (RN/NP/PA)
Experienced aesthetic RN looking for any work in an aesthetic office . I live in Newport Beach thank you
View profile
Angelique Choudhury
Front Desk Coordinator
View profile
Gina Tucci
Front Desk Coordinator
I am a pragmatic and kind individual who loves assisting patients while creating a safe space for them to feel comfortable. My speciality is taking care of the patients, being understanding, patient and attentive while listening to their needs., I have two years of experience in the medical aesthetic world, not only being a Lead Patient Care Coordinator, but also planning and executing medical aesthetic trade show trainings for injectors. I have a plethora of administration experience and am well versed in Apple/Mac products and EMR systems., I would love the opportunity to meet with you to see if we're a good fit. Thank you!
View profile

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